Garage door opens but will not close
The photo-eye safety sensors near the bottom of the door opening help detect an obstruction. A blocked beam, a bumped bracket, damaged wiring or a failed sensor can interrupt closing. If the door opens normally but reverses on the way down, describe that pattern when you call (877) 325-9889.
Safe observations before the call
From outside the path of the door, look for a bin, bicycle, leaves or another object crossing the sensor beam. You can note whether either indicator is blinking or unlit. Indicator colors and diagnostic patterns vary by model, so use the manufacturer's guide for the specific opener. Do not bypass, tape over or disable a safety sensor.
When the problem goes beyond alignment
A lens may be dirty or a bracket may have been knocked, but a closing problem is not proof that the sensors need replacement. Wiring damage, door travel, hardware binding and control faults can produce overlapping symptoms. Tell the technician whether the issue is constant, happens at a particular time of day or began after something struck the track.
Confirm the proposed sensor work
Ask whether the diagnosis includes the sensor pair, visible wiring, brackets and the opener's diagnostic information. Any replacement must be compatible with the opener. Confirm how closing and reversal operation will be checked after the repair. If the motor is silent or the door will not open either, see garage door opener repair.
Arrange service for the right address
Call with your Columbus-area city and ZIP code, opener model, light pattern and whether the door is stuck open. Keep people, pets and vehicles clear. Coverage, timing and charges are confirmed for the individual request before booking.